The Care Quality Commission (CQC) conducted a comprehensive inspection on the 22nd January 2020 and rated us ‘good’ in all areas: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led? GOOD! GOOD! GOOD! GOOD! GOOD!
We are extremely pleased with this latest result as it shows just how hard the management team and more so our support workers, work every day to ensure our customers receive the best possible care.
The full report is available here – Waterfoot CQC Report Bury CQC Report but here are a few extracts: ‘We gathered verbal feedback about the service from people who used the service, families and staff.
All feedback that we received was positive.’ ‘People supported by Homecare Services told us they received safe care. Comments included, “I feel very safe with them and they’re very gentle with me” and “They are lovely girls and all work in an absolutely safe manner”.
People were happy with the support provided by Homecare Services and felt staff had the skills to meet their needs. Comments included, “I am very happy with this care agency. The carers are reliable and will turn up in all weathers. I feel that these carers go the extra mile”, “I think this service is effective and I’m particularly happy that my [relative’s] needs are being met” and “I am happy with my care and I feel that my needs are being met by this team. They have the skills to manage my condition. I don’t think I could ask for better carers”. Everyone we asked said they would recommend the service to others.