Lifestyle Services

Community Care Worker Role

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Job Title: Community Support WorkerOlder Adult Care

Reporting to: The service manager, care coordinator or supervisor in charge


Job Purpose: 

A  community care worker role is all about supporting customers to live well, to be active, to eat well and to stay safe and warm and to live happy and meaningful lives.

Support people who need help throughout the day to remain safe and as risk free as possible. The customers are all supported to be the best they can be. And to promote them take responsibility over their care and support.

Team members who believe life is for living and who want to make a difference to people’s outlook on life.

To deliver care to service users as directed by the service user care plan for that individual, reporting any changes or concerns to the senior in charge or other nominated staff. We want people who are supportive and able to support older adults to feel valued and important.

Key requirements:

To be enthusiastic and passionate about your role.

Self-Managing and follow a work schedule and be responsive to changes.

High Work Ethic & Team Working

Integrity, reliable, reassuring, respectful and a positive attitude

Good time management

Ability to Communicate Clearly, report both verbally and in writing on service users’ general condition and well-being

Able to record accurate and factual records, complete detailed and relevant daily records at every visit and complete medication administration records accurate and clearly.

Complete all induction training and all in house and online training as and when required to keep up with job role mandatory compliances

Monitor risk, and be able to react to verbal instructions, report accidents and incidents to the senior staff member on duty

You will take responsibility for completing the duties each customer has agreed to have support with, and you take pride in the work and huge life changing differences you are able to make.

Maintain a clean and safe environment for service users and staff

Make beds and use pressure care aids as prescribed and directed for services user to maintain good skin integrity- report any concerns to the senior staff member on duty

Assist in the collection of specimens and samples

Assist service users in maintaining their personal hygiene and dressing throughout the day and support them to maintain good skin integrity.

Care of service users:

Assist in the care of service users through the delivery of individual planned care programmes

Promote independence and dignity of service users

Assist in enabling service users to live their chosen lifestyle

Talk and listen to service users

Participate in social activities directed at benefiting service user’s quality of life

Report any complaints to the senior in charge as soon as they are made

Providing care for care at home, reablement and crisis care clients

Other duties:

Undertake NVQ level 2 training in Direct Care if not already qualified

Undertake such in house and external training which is appropriate to your role and has been identified through training needs appraisal

Always maintain confidentiality of information 

Work within the policies, procedures and guidelines of the Quality Management System

Any other such duties may be from time to time required to ensure the safe running of the service and delivery of appropriate care to service users.

Job role details:

  • Be able to work on a shift pattern.

07:00-14:00- morning and dinner shift

16:00- 22:30- tea and bed shift

Must be available to work alternate weekends and we have a 30 minute tolerance at either side of each shift due to the flexibility of the job role`                      

  • We use a digital system. This gives you accurate and up to date information.
  • Be a car driver and have access to a vehicle whilst on shift
  • Have a working smart phone to communicate and document whilst on shift
  • Mileage contribution discussed at interview
  • There are field based supervisors on hand to support you
  • 6 weeks leave a year on pro rata
  • Workplace pension
  • Full mandatory training provided and opportunities for further personal development
  • Paid holidays
  • Paid DBS
  • Uniform and ID badge provided
  • Free online and in classroom training and induction provided
  • You will have a mentor to support you during your induction
  • Opportunities to progress within the company
  • Flexible working patterns
  • Job Types: Full-time, Part-time, Contract, Permanent
  • Salary to be discussed at interview

COVID- 19:

  • Must be willing to wear full PPE provided
  • Weekly covid-19 testing
  • Opportunity to have the covid-19 vaccination

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