Staff Survey

Please select an office:*

1. Employee Job Satisfaction

Please take a few minutes to tell us about your job and how the organisation assists you.

I feel encouraged to come up with new and better ways of doing things:*

My work gives me a feeling of personal accomplishment:*

I have the tools and resources to do my job well:*

On my job, I have clearly defined quality goals:*

The company does an excellent job of keeping employees informed about matters affecting us:*

When a customer is dissatisfied, I can usually correct the problem to their satisfaction:*

I understand why it is so important for Homecare to value diversity:*

My job makes good use of my skills and abilities:*

My Seniors and managers visibly demonstrate a commitment to quality:*

Senior managers visibly demonstrate a commitment to quality:*

How satisfied are you with the information you receive from management on what is going on in your Areas?*

How satisfied are you with your involvement in decisions that affect your work?*

What 2-3 things do we need to work on to improve Homecare’s performance?*

What other issues not included in this survey need to be addressed in this organisation?*

2. Employee Job Satisfaction - Job Passion and Self Evaluation

We would like to ask you about the kinds of positive experiences you have in your organisation.

I experience personal growth, such as updating skills and learning different jobs:*

Management looks to me for suggestions and leadership:*

Supervisors encourage me to be my best:*

I am rewarded for the quality of my efforts:*

I am valued by my supervisor:*

The company has a positive image to my friends and family:*

My job makes a difference in the lives of others:*

I solve customers’ problems:*

Overall, I am satisfied with my job:*

Next, we are interested in how you believe you perform on the job.

When answering these questions, please rate your own productivity and quality of your work out of 100%.

Productive time spent working on the tasks assigned to me:*

Overall productivity in getting the job done:*

Going beyond what is expected of me to make customers happy:*

I respond quickly and courteously to fulfil customers’ needs:*

The overall quality of service that I provide:*

What is it that helps you to be productive and provide quality service?*

What would help you to be more productive and provide higher quality service?*

How long have you worked at Homecare Services?*

Overall, how satisfied are you with your position at Homecare Services?*

Do you feel that employees are recognized as individuals?*

What kinds of staff rewards would you like to see?*

How motivated are you to see the company succeed?*

How flexible is the company with respect to your family responsibilities?*

Would you advise a friend to apply for a job at this company?*

Have you ever observed or experienced any of the following forms of discrimination or harassment at this company?*

Please indicate your level of agreement with each of the following statements.

The company clearly communicates its goals and strategies to me:*

I receive adequate opportunity to interact with other employees on a formal level:*

I have a clear path for career advancement:*

Culture Statements

Our culture statements guide our service delivery aspirations. Our culture statements are as follows:

RESPECT will be engrained in my everyday interactions both professionally and personally. I will treat all Lifestyle by Homecare Services customers, colleagues, professionals, and other stakeholders along with their property with RESPECT at all times.

Do you feel RESPECT is engrained in your everyday interactions?*

Do you feel your managers treat you with RESPECT?*

Do your service users treat you with RESPECT?*

I will COMMUNICATE EFFECTIVELY within my everyday practice including maintaining confidentiality, to enable trusting relationships and uphold integrated working alongside Lifestyle by Homecare Services professionalism.

Do you feel you COMMUNICATE effectively?*

Do you feel your managers COMMUNICATE EFFECTIVLEY with you?*

Do your service users feel able to COMMUNICATE EFFECTIVELY?*

I will carry out my roles and responsibility with CARE. I will approach all customers, colleagues, professionals, and other stakeholders with a CARING nature remembering that CARE is at the heart of everything we do.

Do you carry out your role and responsibilities with CARE?*

Do you feel your managers CARE about you?*

Do you feel your service users CARE about you?*

I will be APPROACHABLE at all times for all past, present and future stakeholders by always observing Lifestyle by Homecare Services policies, procedures and Culture Statement. I will be open to new ideas, suggestions, positive criticism, and interaction to maintain an APPROACHABLE service.

Do you feel you are APPROACHABLE?*

Do you feel your managers are APPROACHABLE?*

Do your service users feel able to APPROACH us?*

I will always work with a POSITIVE ATTITUDE taking ownership, accountability, and responsibility over my practice. I will support all customers to have a POSITIVE ATTITUDE to promote true involvement in their care journey.

Do you work with a POSITIVE ATTITUDE at all times?*

Do you feel your managers work with a POSITIVE ATTITUDE at all times?*

Do your service users have a POSITIVE ATTITUDE?*

Job Satisfaction Continued

Considering everything, how satisfied are you with your job?*

How satisfied are you with the information you receive from management on what’s going on in the company?*

How satisfied are you with your opportunity to get a better job in this company?*

What suggestions do you have for the improvement of Homecare Services?*

Any other comments?*

Carer